Return and Exchange

Because your satisfaction is our goal

We make sure to provide better customer service. You can simply return the product .. All you need to do is contact customer service within a maximum period of 10 days from the date you received the product

 

Conditions for returning the product


We offer a return policy that enables you to return the product within 14 days of receiving it. Please note that the following conditions must be met to successfully process a product return request:
  • The product can only be returned within 10 days from the date of receipt
  • The product must be in its original packaging with attachments 
  • It should not be used and should be tightly closed

How do I return the product?


Contact us via the number 0126612928 Or via email at Contact@Boxaat.com
  1. We will send you a return policy
  2.  Print the return policy, repack the item in its original cover, and then hand it over to the Aramex office
  3. When we receive the item, we will verify its condition and then return your money

 
Who bears the cost of return?



 
If you receive a product other than the one you ordered, we will cover the shipping and return costs
If there is no error or defect in the product, but you no longer want it for some reason, we are happy to serve you by replacing the product, but the store will not bear the shipping and return costs

How do I get a refund?


 
  •  If the payment was made via credit card The value of what you paid will be returned to the used card. Please note that it may take a maximum of 10 business days for the value to appear in your bank account from the date we returned the value.
  • In the event that the order is canceled before shipment, the purchase value will be refunded to the credit card and bank account within a maximum of 10 days
  • In the event that the order is canceled after shipping, the customer shall bear the costs of return shipping, and after ensuring the integrity of the product, the purchase amount will be returned within a maximum of 10 days
  • If the payment was made by money transfer For our bank accounts, we will contact you to provide us with banking information to transfer the amount
  • If done Paiement when recieving We will contact you to provide us with banking information to transfer the amount 
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